Raj, your remote IT specialist
Hi, I'm Raj — your personal IT specialist based in London 🇬🇧
Remote IT Support · Available Now

RlasTech is a personal service: when you get in touch, you're speaking directly to me, not a call centre. I fix everyday tech problems online, safely and securely, without the jargon. I connect through HelpWire, you stay in full control and can end the session at any time, and if something can't be fixed remotely, you won't be charged.

UK-Wide & International Remote IT Support

Tech problems,
sorted fast.

Friendly, jargon-free remote IT support for home users and small businesses across the UK. No call centres. No waiting. If you have an internet connection, I can help.

📅 Book a Session 💬 WhatsApp Now 📞 Call Us
5★
Customer rating
What's the problem?
Slow or freezing PC
Virus or malware
Wi-Fi not working
Printer issues
Email problems
Data recovery
Something else
🔒 Secure via HelpWire
🇬🇧 UK-based · London
💬 Plain English, no jargon
✅ No fix, no fee
🏠 Home visits near Romford
🌍 UK & International support
The process

Help in three simple steps

You don't need to be technical. We handle everything — you just describe what's wrong.

1

Tell us what's wrong

Call, email, or message us on WhatsApp. Describe your problem in plain English — no technical knowledge needed.

2

We connect via HelpWire

We send you a secure HelpWire link. One click and we're connected — you stay in full control and can end the session at any time. We talk you through it on the phone.

3

Problem solved

We fix the issue while you watch. We explain what we did and how to prevent it happening again.

What we fix

Common problems we solve every day

From a virus to a broken printer, if it involves a computer, we can almost certainly help.

General Troubleshooting & Advice

Device tune-up, performance boost, system setup, upgrades, and Windows & Mac configuration.

Security & Protection

Virus and malware removal, data recovery, file management, and home Wi-Fi network advice.

Email & Cloud Help

Email setup and troubleshooting, plus cloud backup setup for OneDrive, Google Drive, and iCloud.

Internet & Network Support

Wi-Fi and router troubleshooting, and configuration of mesh Wi-Fi systems for whole-home coverage.

Device & Peripheral Setup

Printer and scanner setup, plus help with mobiles, tablets, and smart devices.

Software Installation

App and software installation, configuration, and ongoing support for all your key applications.

Training Sessions

Remote training sessions tailored to your level — learn to use your devices and software with confidence.

Home Visits

On-site visits available near Romford, Hornchurch, and Brentwood for problems that need a hands-on fix.

Who we help

Built for real people, not just IT professionals

Home users

For you and your family

  • ✓ No technical knowledge needed
  • ✓ We explain everything clearly
  • ✓ Safe, secure remote sessions
  • ✓ No fix, no fee guarantee
Small businesses

For your whole team

  • ✓ Microsoft 365 & Teams setup
  • ✓ Staff email and account management
  • ✓ Monthly support packages available
Simple pricing

No hidden charges. Ever.

You'll always know the cost upfront. If we can't fix it, you don't pay.

Quick fix
30-Minute Session
Perfect for a single, straightforward issue
£35
no fix, no fee
  • ✓ Remote session via HelpWire
  • ✓ You stay in full control
  • ✓ Free 5–10 min consultation first
📅 Book 30-min session
Most popular
Standard session
Up to 1 Hour
For multiple issues or anything more involved
£65
no fix, no fee
  • ✓ Full hour of remote support
  • ✓ Covers several problems at once
  • ✓ Free 5–10 min consultation first
  • ✓ Extended if needed (with your agreement)
📅 Book 1-hour session
Complex issues
Extended Support
For in-depth problems, setup, or training
£90
or £100 for a home visit near Romford
  • ✓ Extended remote session
  • ✓ Home visits near Romford, Hornchurch & Brentwood: £100 covers up to 90 minutes on site, extra time agreed on the day
  • ✓ Monthly support plans available
📅 Book 90-min session 🏠 Book home visit

Not sure how long your issue will take? Start with a free 5–10 minute consultation — just choose a session below or call us.

Small business

Day rates for small businesses

Need more than a quick fix? Book dedicated time for setup, migrations, or ongoing support.

Half day
Half-Day Support
Around 4 hours, remote
Get a quote
Most popular
Full day
Remote Day Rate
Around 8 hours, remote
Get a quote
On-site
On-Site Day Rate
Around 8 hours, at your premises
Get a quote

Final quote depends on scope. Travel outside the local area and out-of-hours work may be extra. Monthly support plans available — just ask.

Reviews

What our customers say

★★★★★
"Quick, professional, and easy to deal with. Issue fixed in no time."
A
Anil
Wales
★★★★★
"Brilliant service. Sorted my problem faster than expected."
C
Champ
Milton Keynes
★★★★★
"Very knowledgeable and patient. Highly recommend RlasTech."
V
Vin
Leicester
★★★★★
"Reliable and efficient. Got everything working perfectly again."
S
Shai
Watford
★★★★★
"Explained everything clearly and fixed the issue first time."
K
Kiz
Bradford
★★★★★
"Even from overseas, the support was spot on. Great experience."
I
Indy
Australia
★★★★★
"Super helpful and efficient. Wouldn't go anywhere else now."
N
Niks
Dubai
★★★★★
"Professional and reliable. Excellent support even remotely."
G
George
Dublin

Used RlasTech? We'd love to hear how it went.

Get in touch

Ready to get your tech sorted?

Choose your session type and book instantly online — or call and WhatsApp Raj directly. Free 5–10 minute consultation before any paid session.

30 minutes
Quick Fix
£35
Remote via HelpWire
 Most popular
60 minutes
Standard
£65
Remote via HelpWire
90 minutes
Extended
£90
Remote via HelpWire
Home visit
Near Romford
£100
Up to 90 min on site
Call us +44 7949 554 196
Legal

Terms of Service & Privacy Notice

📅 Effective from: 1 August 2025

We're all about making IT support stress-free and easy to understand. Here's what you need to know when using our services.

✅

What We Do

We provide remote IT support for home users and small businesses across the UK. All sessions are delivered securely online — no need for a home visit.

Services include:

  • → Windows & macOS troubleshooting
  • → Android & iPhone support
  • → Software setup, email issues, cloud help, and slow computer fixes
  • → Hardware advice (but no hands-on repairs)
  • → Ad-hoc home visits near Romford and neighbouring towns
🗓️

Booking & Payment

  • → All support sessions must be booked in advance via our website
  • → Payment is made securely using Stripe and must be completed before your session begins
💡

Before Your Session

To get the best support, please make sure you have:

  • → Your device connected to the internet
  • → Backed up any important files just in case
  • → Shared clear details about your issue when booking
⚠️

What We Can't Guarantee

We'll always do our best, but some things are out of our control:

  • → We're not liable for data loss, software bugs, or hardware faults during or after a session
  • → Some problems may not be fixable remotely due to system limits or third-party software
  • → We'll always be honest and tell you if something isn't fixable
🔁

Cancellations & Refunds

  • ✓ Cancel at least 24 hours in advance for a full refund
  • ✕ Cancellations with less than 24 hours' notice or missed sessions are non-refundable
✅

By booking, you agree to these terms.

Booking a session means you've read and accepted the above. We're always happy to answer any questions before or after your session.

Privacy Notice
🧾

What We Collect

  • → Your name and email (for bookings and contact)
  • → Basic device info (to help solve your tech issue)
  • → Session notes (to keep track of what was fixed)
🛠️

How We Use It

  • → Deliver your remote IT support session
  • → Send booking confirmations and reminders
  • → Improve our service based on the issues we help with
🗃️

Your Data, Your Choice

  • → See what personal info we hold
  • → Delete your data or session history at any time
  • → Withdraw consent for us to hold it
  • ✓ We never share or sell your data — ever
🔐

Questions about your data?

Drop us an email and we'll get back to you promptly.

support@rlastech.com
🕒

Ready to get help?

Book your remote support session and let's fix that tech issue together.

📅 Book a session
📞 Call 💬 WhatsApp 📅 Book Now

Write a review

Tell us how your RlasTech session went.

Your rating
Tap a star to rate
0/500

Get a quote

Choose how you'd like to send your enquiry.

Enquiry about:
✉️ Send via email 💬 Send via WhatsApp

Your message opens ready to send. Nothing is sent until you press send in WhatsApp or your email app.